Privacy Policy — TWFG Terry Cauthen Insurance

TWFG Terry Cauthen Insurance

Privacy Policy

Effective Date: October 6, 2026  ·  Last Updated: October 6, 2026

TWFG – Terry Cauthen Insurance ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and how we protect it when you visit our website, contact us, or use our services.

Information We Collect

We may collect the following types of information:

  • Contact information: your name, mailing address, email address, and phone number.
  • Insurance-related information: details you provide when requesting a quote or service, such as date of birth, vehicle, property, business, or coverage information.
  • Communication records: messages, emails, call notes, and text messages exchanged with us.
  • Website usage information: your IP address, browser type, device type, pages visited, and similar data collected through cookies and analytics tools.

How We Collect Information

We collect information when you:

  • Complete a quote request or contact form on our website
  • Call, email, text, or meet with us
  • Apply for or renew a policy
  • Sign up to receive text messages
  • Browse our website

How We Use Your Information

We use your information to:

  • Provide insurance quotes and recommend coverage options
  • Place, service, and renew your policies
  • Respond to your questions and requests
  • Send service reminders, policy updates, and customer care messages
  • Send marketing communications where permitted by law, and where you have given consent when required
  • Improve our website and services
  • Meet legal and regulatory requirements

How We Share Information

We do not sell your personal information. We may share information only as needed to:

  • Obtain quotes and issue policies through insurance carriers and underwriters
  • Work with service providers who help us operate our business, such as software, payment, and communication vendors, who are required to protect your information
  • Comply with laws, regulations, legal requests, or industry requirements
  • Protect our rights, clients, and business from fraud or misuse

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This excludes text messaging opt-in data and consent, which will not be shared with any third parties.

Text Messaging

If you opt in to receive text messages from us, we use your mobile number to send informational and customer care messages. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for help. See our Terms & Conditions for full messaging terms.

Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your experience. You can adjust your browser settings to decline cookies, though some features may not work as intended.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive details, such as Social Security numbers or payment information, by regular email or text.

Data Retention

We keep your information as long as needed to provide services, meet legal and regulatory requirements, and resolve disputes.

Your Choices and Rights

You may:

  • Ask to review or correct the personal information we have about you
  • Ask us to stop sending marketing emails or texts
  • Opt out of text messages at any time by replying STOP
  • Ask questions about this policy

Depending on where you live, you may have additional privacy rights under state law. To make a request, contact us using the information below.

Third-Party Links

Our website may link to other websites, including carrier or partner sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The "Last Updated" date above shows when changes were made.

Contact Us

TWFG – Terry Cauthen Insurance

8700 9th Ave #102, Port Arthur, TX 77642